The collaboration between Trainers’ House and Holiday Club aimed at growth in managers’ personal leadership, improved occupational well-being and “ten” sales growth. The target for accommodation services was set at 10% growth in sales and growth of EUR 10 in additional service purchases by customers.
GROWING LEADERSHIP, WELL-BEING AND RESULTS
”With regard to accommodation sales, we have already reached the originally set goal. Leadership has also progressed. The superiors have gained more self-confidence and issues are openly talked about on a weekly basis,” says Marko Hiltunen, Director: SPA Hotel Ops & Mktg at Holiday Club.
INVESTMENT IN SUPERVISORS’ CAREERS
“I personally took part in Trainers’ House training earlier and found the training useful. I wanted to offer our supervisors the same. From the supervisors point of view, this has been an investment in their entire future career – not only for a year. It is important to us that people enjoy working for us”, Hiltunen continues.
VERIFIABLE RESULTS THROUGH DIVERSE COLLABORATION
The manager and key people of each Holiday Club resort took part in the training sessions.“In the training, we strengthened our common understanding and language. We deepened our own understanding of people and change management and agreed on the most important actions of the management. The shared moments have strengthened our ”us spirit”. ”We have been particularly satisfied with being able to monitor activities at the weekly level with BEAT-change management platform. We adopted BEAT so that the activities agreed in the training will truly happen in day-to-day work. The weekly questions are answered with a response rate of over 90%”, Hiltunen concludes.